• In the Night Garden Live, 24/03/2016 6:14pm (9 years ago)

  Hi Louise,
  
  Thank you for getting in touch, we're sorry to hear you've had some problems accessing the App recently. The link above should take you to the iTunes store, and if you are using an iOS device this should provide you with the option to download the App for free. We've checked it on our devices and it does seem to be working, but if you are encountering problems please do let us know at helpdesk@nightgardenlive.com, and we'll look into it as soon as we can. We have ironed out the problems previously commented upon, and so hopefully you and your LO can enjoy playing the games together, but please don't hesitate to let us know if anything does crop up!

• Louise Barnett , 23/03/2016 10:30am (9 years ago)

  The link for the free app doesn't even work!!!! And looking at all the comments that it doesn't load and it's not working properly I don't no if I even want to bother wasting my time as my LG will get upset if it keeps going wrong

• In the Night Garden Live, 21/09/2015 11:44am (9 years ago)

  Hi H, thank you for contacting us. We're very sorry that the app has stopped working for you. We have tested it at our end and we seem to have no problems with it at all. And please be assured that the app would still work even though the show has now finished. We'd like to help you as much as we can, so please could you give us some more information about the device you have the app installed on? Please contact us here: www.nightgardenlive.com/contact We'll also send you an email now so that we can try and help!
  

• H, 20/09/2015 9:39pm (9 years ago)

  This app has stopped working and won't load anymore. My little girl loves playing it and is upset it won't work anymore. Is it because the live shows have finished?

• In the Night Garden Live, 27/07/2015 1:14pm (9 years ago)

  Hi Leo - thanks for downloading the app and getting in touch, we're sorry that you're having some trouble with the video quality. Unfortunately the video quality is determined by the speed of your internet connection. This is why sometimes you'll notice the video changes from sd to hd and vice versa when playing. If you have poor internet connection, it might be better to wait for the whole video to finish loading first before you play it. We hope this helps, but if you're still having problems please do not hesitate to contact us at www.nightgardenlive.com/contact

• Leo, 26/07/2015 4:56pm (9 years ago)

  Hi, great app. I have one question. It seems that some of the videos are sd while others are hd. Can I somehow change the settings so that all videos are sd? My internet connection is not very fast and little guy is nervous when video is paused.

• In the Night Garden Live, 08/07/2015 3:03pm (9 years ago)

  Hi Beth - thanks for downloading the app and getting in touch. Sorry you're having difficulty with the sounds. We have just downloaded the latest version to check and the sounds seemed to be working. Please can you double check whether your device is on silent or mute. If your device is on silent or mute it seems that just turning up the volume won’t make it work. I hope this helps, but if you're still having problems please do not hesitate to contact us at http://www.nightgardenlive.com/contact!

• Beth, 08/07/2015 3:03pm (9 years ago)

  I've downloaded the app and don't seem to have any sound on it. Should it have sound??

• In the Night Garden Live, 22/06/2015 10:28am (9 years ago)

  Hi Kelly - thanks for getting in touch but we're sorry to hear that you have missed the show at The O2 this year. Unfortunately we don't have any other shows at The O2, but we will be at Richmond Old Deer Park until Saturday 4 July 2015. We really hope we might see you there!

• Kelly, 18/06/2015 2:15pm (9 years ago)

  Hello,
  
  I have just brought the in the night garden magazine and found the advert for the live show. I am so disappointed that I missed the dates for the O2. Will there be any more dates released at this venue or will that be at until next year?
  
  Thanks

• LOLI CARBALLO, 05/02/2015 1:20pm (10 years ago)

  ANOTHER UNHAPPY MUM
  
  MY CHILDREN LOVE WATCHING THE SHOW ON TV AND I WOULD LOVE TO DOWNLOAD A FREE APP ON MY ANDROID PHONE FOR MY TODDLER TO PLAY. I BELIEVE WE SHOULD NOT BE PUNISHED JUST BECAUSE WE ARE A " FEWER" CUSTOMERS USING ANDROID AND NOT IPHONE.

• Ethan's Mum, 16/01/2015 8:43am (10 years ago)

  Please create an android app. As pointed out we all pay the same ticket prices and most of the parents I know have android rather than iOS phones/tablets. Thanks

• In the Night Garden Live, 14/01/2015 12:00am (10 years ago)

  Hi Lyn and Mike, thank you both very much for taking the time to give us your feedback. Unfortunately not enough of our audience use Android at the moment, so it's not yet possible for us to develop an Android version whilst keeping it free to use. Sorry for the disappointment. Please sign up to our newsletter and we will let you know as soon as we're able to make an Android version: http://www.nightgardenlive.com/sign-up/ Thanks again for your comments.

• Lyn, 27/11/2014 10:42am (10 years ago)

  another comlaint about not having an android app! How can companies in this day and age only endorse apple and not android too! such a shame my toddlers love this show. :(

• M Campbell, 19/09/2014 10:19am (10 years ago)

  Can you please advise when the next shows are and also where the shows are held, the nearest to Liverpool? thank you

• In the Night Garden Live, 19/09/2014 12:00am (10 years ago)

  Hi M Campbell - thank you for your comment! We haven't confirmed any plans for 2015 just yet. If you sign up to our mailing list you'll be the first to hear when we announce dates and venues: http://www.nightgardenlive.com/sign-up/ (In 2014 we visited The Trafford Centre Manchester which is the closest venue to you in Liverpool). We hope to see you next summer!

• Amanda , 13/09/2014 9:28pm (10 years ago)

  Errrrr... Hello! Android?

• In the Night Garden Live, 13/09/2014 12:00am (10 years ago)

  Hi Amanda and Mel - thanks for your comments. We wanted our app to be free to use, but not enough of our audience use Android or other devices to make this happen yet. Please sign up to our newsletter and we will let you know as soon as we're able to make an Android version. Here's the link to sign up: http://www.nightgardenlive.com/sign-up/ Thank you for your feedback.

• michelle kavanagh, 26/08/2014 4:13pm (10 years ago)

  Funny, game isn't free at all!! Check app store, I can't find a free one!
  My daughter did enjoy the show at the Trafford Centre tho, so ill let you off :)

• In the Night Garden Live, 26/08/2014 12:00am (10 years ago)

  Hi Michelle - thanks for your comment. Sorry you can't find our free app in the App store. It sounds like you might be looking at a different In the Night Garden app which you need to pay for, but ours is completely free. You can download it from here: http://bit.ly/1wtGpXC If you need help, please do contact us at helpdesk@nightgardenlive.com. Pip-pip!

• Mel, , 23/08/2014 8:16pm (10 years ago)

  Am bit cross that the app is only free for iPhone and not android, I paid tickets same as the rest so why do i have to pay and the iPhone people get the app for free? one unhappy mummy and very upset toddler, :(

• Amanda, 21/08/2014 7:42pm (10 years ago)

  Please look into a Windows Phone version too! Or a Kindle version!

• Phillip James, 19/07/2014 9:01pm (10 years ago)

  We took our granddaughter to see the show in Birmingham today, she was mesmerised throughout and totally absorbed into the world before her. Professionally performed, reasonably priced and child friendly show with friendly staff and good facilities. My one year old granddaughter was thrilled to actually meet Igglepiggle and Upsy-Daisy in person. An unmissable experience for mums dads and children alike. Can thoroughly recommend the show and will go again.

• Louis James Blacker, 12/07/2014 3:27pm (10 years ago)

  WOW, A Brand New App, I will download it from iTunes!

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